Privacy Policy
At Aadhya Self Drive, we value your trust. This policy clearly explains how we collect, use, and protect your information to provide a seamless and secure car rental experience.
Want to remove your account and data? Delete your account
1. Introduction
Welcome to Aadhya Self Drive. We are committed to safeguarding your privacy. This policy outlines our practices regarding the collection, use, and disclosure of your data when you use our website, mobile application, and self-drive car rental services. By using our services, you agree to the collection and use of information in accordance with this policy.
Location Data
The Aadhya Self Drive app asks for your permission before collecting any location data, and only collects it if you tap Allow. It reads your precise location while the app is open (at most once every six hours), and during an active rental, from pickup until you return the car, every few minutes, including in the background with a "Trip in progress" notification shown the whole time.
- Why: vehicle safety, theft and fraud prevention, and helping you quickly if something goes wrong during your trip.
- Limited storage: We keep only your last five locations. Older entries are overwritten, and all of them are deleted with your account.
- Booking in the app: booking a car in the app requires location sharing during the rental. Browsing cars and the rest of the app work without it. The app only uses the "While using the app" permission; you can turn location off any time in your phone settings, and signing out stops collection.
Location data is never sold, shared for advertising, or used to build a profile of you.
3. Information We Collect
Personal Information
Name, email address, phone number, residential address, driving license details, and government-issued ID documents.
Vehicle & Trip Data
Booking dates, vehicles booked, pickup and drop-off locations you enter, rental history, and invoices.
Payment Information
Transaction history, billing details, and payment method data (processed securely via third-party gateways).
Device & Usage Data
A push notification token for trip updates, plus device type, operating system, app version, and IP address recorded by our servers for security.
4. How We Use Your Data
Location Data
Used only for vehicle safety, theft and fraud prevention, and trip support. Collected only with your permission: while the app is open (at most once every six hours) and every few minutes during an active rental.
Personal Information
Used to verify your identity, validate your driving license, manage your account, process bookings, and communicate with you.
Payment & Device Data
Used for billing, processing refunds, preventing fraud, troubleshooting app issues, and optimizing our platform's performance.
5. Data Storage & Security
All data sent between the app, website, and our servers is encrypted in transit using HTTPS (TLS). We use access controls and secure server infrastructure to protect your personal information from unauthorized access, alteration, or destruction.
Data Retention: We keep your account data while your account is active. When you delete your account, we delete your profile, documents, and location data within 7 days. Invoices and payment records are kept for 8 years because Indian tax law (GST and Income Tax) requires it. Those records are then deleted.
6. Your Privacy Rights
You have the right to control your personal data. You may request to:
- Access: Request a copy of the personal information we hold about you.
- Correct: Update or correct any inaccurate or incomplete information.
- Delete: Request the deletion of your account and associated personal data (subject to legal retention requirements) on the account deletion page, in the app under Account, then Security, then Delete account, or by emailing support@aadhyaselfdrive.com. We review each request and complete deletion within 7 days.
- Revoke Access: Withdraw location permissions via your device settings. Browsing and the rest of the app keep working; booking a car in the app needs location sharing during the rental.
7. Third-Party Sharing
We do not sell your personal data. We only share information with trusted third parties necessary to operate our service:
- Razorpay: Processes payments. We never see or store your full card or bank details.
- Google and Apple sign-in: Only if you choose to sign in with them.
- Google Maps: Displays maps in the app.
- Google Ads: On our website, the Google tag (cookies) tells us whether a visit from one of our ads led to a booking request, a call or a WhatsApp message, so we can measure and improve our ads. It does not receive your documents, payment details or location.
- Google AdSense: Our blog pages show ads served by Google. Google and its partners use cookies to show ads based on your visits to our website and other websites. You can turn off personalised ads in Google's Ads Settings, and opt out of some other vendors' cookies at aboutads.info.
- Firebase Cloud Messaging: Delivers push notifications about your bookings.
- WhatsApp (Meta), through our provider 360dialog: Only if you tick WhatsApp messages when booking: we send your first name, the car and a review link to your WhatsApp number after the trip. Tell us at any time, on WhatsApp, by phone or by email, and we stop them.
- Supabase: Hosts our database and file storage.
- Insurance Partners: To verify coverage and process claims.
- Legal Authorities: If required by law, subpoena, or to protect the rights and safety of our users and the public.
8. Policy Updates & Contact
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes via the app or email.